Zong Bet Privacy Policy — How We Protect Your Data in Pakistan

1. Who We Are

This Privacy Policy is published by Zong Bet ("we", "us", "the Platform") and applies to all players who access or register on the Zong Bet website at zongbet.biz. Zong Bet operates as an online gaming platform providing sports betting, live casino games — including Teen Patti, Baccarat and Roulette — and crash game titles to players in Pakistan. All services are transacted in Pakistani Rupees (PKR).

For the purposes of this policy, "personal data" means any information that can identify you as an individual — directly or in combination with other data. "Processing" means any operation performed on personal data, including collecting, storing, using, sharing or deleting it.

By creating a Zong Bet account, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, you can contact us at support@zongbet.biz before registering.

2. Personal Data We Collect

Zong Bet collects several categories of personal data depending on how you interact with the platform. The table below sets this out clearly.

3. How We Collect Your Data

3.1 Information You Provide Directly

Most of your personal data comes directly from you — when you fill in the registration form, submit KYC documents, make a deposit or withdrawal, claim a bonus, or contact our support team. We only ask for information that is genuinely needed for the purpose in question.

3.2 Automatically Collected Data

When you access the Zong Bet website, certain technical data is collected automatically by our servers and by cookies placed on your device. This includes your IP address, the type of device you are using, your operating system, browser version, and the pages you visit on our platform. This data is used for security monitoring, fraud prevention, and to understand how the platform is being used so that we can improve it.

3.3 Payment Processor Data

When you complete a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay or bank IBFT, the payment processor may share transaction confirmation data with Zong Bet — including transaction reference numbers, timestamps, and the masked identifier of the payment method used. This is necessary to credit your account and to maintain accurate financial records.

3.4 KYC Verification Partners

For identity verification, Zong Bet may use third-party KYC service providers who process your documents on our behalf. These providers are contracted to handle your data securely and only for the purpose of completing the verification. The output of the verification process — a pass or fail confirmation with your verified name and CNIC — is stored in your Zong Bet account record.

4. Why We Use Your Personal Data

Zong Bet uses the personal data it holds for the following purposes:

4.1 Account Management

Your identity data, contact details and account preferences are used to create and maintain your Zong Bet account, verify your identity, process your deposits and withdrawals in PKR, and communicate with you about your account status. Without this data, we cannot operate your account.

4.2 Legal and Regulatory Compliance

Zong Bet is required to collect and retain certain data — including identity verification documents and transaction records — to comply with applicable anti-money laundering and financial regulations. This processing is a legal obligation and cannot be opted out of. Failure to provide the required data will prevent account verification and withdrawal processing.

4.3 Fraud Prevention and Security

Technical data including IP addresses, device fingerprints and login history is used to identify and prevent fraudulent activity, detect unauthorised account access, and protect the integrity of the Zong Bet platform. Where suspicious activity is detected, we may place a temporary hold on your account while we investigate.

4.4 Improving the Platform

Aggregated and anonymised data about how players use the platform — which games are most popular, what times of day activity peaks, which features generate support queries — is used to make improvements to the Zong Bet experience. This analysis does not identify you personally.

4.5 Marketing Communications

With your consent, your contact details may be used to send you promotional emails or notifications about new bonuses, games and features on Zong Bet. You can withdraw this consent at any time through your account settings or by contacting support. Withdrawal of marketing consent does not affect your ability to use the platform.

4.6 Responsible Gaming

Your betting history and account activity data is used by Zong Bet's responsible gaming systems to monitor for signs of problem gambling and, where applicable, to enforce the deposit limits and session controls you have set in your account. We take this obligation seriously and use data proactively to support player wellbeing.

5. Sharing Your Personal Data

Zong Bet does not sell your personal data to any third party. We share data only in the following specific circumstances:

• Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, bank partners and card payment gateways receive the data necessary to process your specific transaction. Each provider is contracted to use this data only for payment processing.
• KYC and identity verification providers — contracted third parties who process your identity documents on behalf of Zong Bet for the sole purpose of verifying your account. They do not retain your documents beyond the verification period.
• Live casino game providers — the certified studio operators who run Zong Bet's live dealer games receive session identifiers and stake data to operate game rounds. They do not receive your full personal profile.
• Legal and regulatory authorities — where we are legally required to disclose data to a court, regulator or law enforcement body, we will comply. We will only provide the minimum data required by the legal obligation.
• Technology providers — hosting, analytics and security vendors who process data on our behalf under strict data processing agreements and who may not use the data for their own purposes.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Zong Bet uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, monitor platform performance and support fraud detection.

6.2 Types of Cookies We Use

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies that keep you logged into your Zong Bet account. They cannot be disabled without breaking core functionality.
• Performance cookies — collect anonymised data about how players navigate the platform, which pages load slowly, and which features are used most. Used solely for platform improvement.
• Security cookies — track login attempts and flag unusual patterns to our fraud detection systems. These help protect your account from unauthorised access.
• Preference cookies — remember settings you have chosen such as language preferences and responsible gaming limits.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings. Instructions for doing this vary by browser but are typically found under Settings > Privacy > Cookies. Note that disabling all cookies will prevent Zong Bet from maintaining your login session, which means you will need to log in again each time you visit.

7. Data Storage and Security

Personal data collected by Zong Bet is stored on secure servers. We use the following measures to protect your data:

• TLS encryption for all data transmitted between your browser and the Zong Bet platform;
• Encryption at rest for sensitive data including CNIC details, payment identifiers and account credentials;
• Role-based access controls — only employees whose job function requires access to specific data categories can view that data;
• Automated monitoring for unusual access patterns or data exfiltration attempts;
• Regular security reviews and penetration testing of the platform infrastructure.

While we take all reasonable measures to protect your personal data, no internet-based system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, Zong Bet will notify affected players promptly and take immediate steps to contain and address the breach.

8. How Long We Keep Your Data

Zong Bet retains personal data for the period necessary to fulfil the purpose for which it was collected, and for any additional period required by legal or regulatory obligations.

• Account data — retained for the duration of your account and for a minimum of five years after closure, as required by financial record-keeping obligations;
• KYC documents — retained for five years from the date of verification or account closure, whichever is later;
• Transaction records — retained for five years to comply with financial reporting requirements;
• Betting history — retained for five years from the date of the bet;
• Support communications — retained for three years from the date of the last communication;
• Technical logs and IP data — retained for twelve months, after which they are anonymised or deleted.

After the relevant retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9. Your Data Rights

As a player using Zong Bet, you have the following rights regarding your personal data. To exercise any of these rights, contact support@zongbet.biz with your registered email address and a brief description of your request.

We aim to respond to all data rights requests within 30 days. If a request is complex or involves a large amount of data, we may extend this to 60 days, in which case we will let you know within the first 30 days.

10. Marketing Communications

Zong Bet may send you marketing communications — including emails and in-app notifications about new promotions, bonuses, game launches and platform updates — if you have opted in to receive them. Consent to marketing is not a condition of using the platform and can be given or withdrawn at any time.

10.1 How to Opt Out

You can unsubscribe from Zong Bet marketing communications at any time by:

• Updating your notification preferences in your account settings;
• Clicking the unsubscribe link in any marketing email you receive from us;
• Contacting support at support@zongbet.biz with a request to remove you from marketing lists.

Opting out of marketing communications will not affect transactional messages — we will still send you emails about your account status, payment confirmations, security alerts and other service-related notifications that are necessary for operating your account.

11. Children and Underage Players

Zong Bet is strictly a 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age declaration and verification steps specifically to prevent underage access.

If we discover that an account has been created by or belongs to a person under 18 years of age, we will close the account immediately, void any bonuses and winnings, and return deposited funds to the payment method used. If you have reason to believe that a minor has registered on Zong Bet, please contact us at support@zongbet.biz so we can investigate promptly.

12. Changes to This Privacy Policy

Zong Bet reviews this Privacy Policy regularly and updates it when our data practices change or when required by changes in applicable law. When we make material changes — meaning changes that affect your rights or how we use your data in a significant way — we will notify registered players by email at least seven days before the changes take effect.

Minor updates such as corrections to wording, clarifications, or changes that do not affect your rights will be posted on this page with a revised "Last Updated" date. Your continued use of the Zong Bet platform after the effective date of any updates constitutes your acceptance of the revised policy.

We recommend bookmarking this page and reviewing it periodically. The version displayed here is always the currently applicable version of the Zong Bet Privacy Policy.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data that Zong Bet holds about you, please get in touch using the details below. We take privacy enquiries seriously and will respond promptly.

This Privacy Policy was last updated in June 2025. The current version is always available at zongbet.biz/privacy-policy. By using Zong Bet, you confirm that you have read and accepted this Privacy Policy in its current form.